Terms of service
Terms of Service
Titan Builds
Website: titanbuilds.eu
General enquiries: info@titanbuilds.eu
Customer service, orders, returns and warranty: support@titanbuilds.eu
Telephone: +31 20 550 0043
Address: Ko van Dijkhof 12, 1031 JH Amsterdam, Netherlands
Chamber of Commerce (KvK) number: 90621808
VAT number: NL004831382B19
Last updated: 29 September 2026
1. About these Terms
These Terms of Service apply to purchases made through titanbuilds.eu and to agreements entered into with Titan Builds concerning products, computer systems, components and related services.
By placing an order, the customer enters into an agreement with Titan Builds to which these Terms and any mandatory statutory rights apply.
Where the customer is a consumer, nothing in these Terms limits or excludes mandatory consumer rights.
Our Shipping Policy and our Returns, Withdrawal and Warranty Policy form part of the terms applicable to purchases from Titan Builds.
Where a specific written agreement between Titan Builds and the customer differs from these standard Terms, that specific agreement takes precedence to the extent of the conflict.
2. Consumers and Business Customers
A consumer is a natural person acting primarily for purposes outside their trade, business, craft or profession.
A business customer is a person or organisation acting primarily in the course of a trade, business, craft or profession.
Certain statutory consumer rights, including the statutory right of withdrawal, apply only to consumers.
Where different conditions apply to business customers, this will be stated in these Terms or in a separate agreement.
3. Products and Product Information
Titan Builds sells complete computer systems, configurable computer systems, individual PC components and related products and services.
We aim to describe products accurately and provide the important specifications reasonably necessary for customers to make an informed purchasing decision.
Product photographs may be illustrative. Minor visual differences may occur provided they do not materially affect the agreed specifications or functionality.
The configuration, components and specifications stated in the order confirmation form part of the agreement.
Titan Builds will not replace a material component with another model without the customer's consent where that replacement would materially alter the agreed specifications, performance, appearance or value.
4. PC Configurator
The Titan Builds configurator allows customers to select compatible components from the options made available by Titan Builds.
The compatibility rules in the configurator are intended to prevent impossible or incompatible combinations. The customer remains responsible for reviewing the final configuration before placing the order.
The final configuration displayed and confirmed during the ordering process is the configuration Titan Builds is expected to supply, subject to availability and any changes expressly agreed by the customer.
A PC assembled through the standard configurator using components from Titan Builds' regular product range is not automatically considered a personalised product excluded from the statutory right of withdrawal.
Genuinely personalised or specially manufactured systems are dealt with under Section 9.
5. Placing an Order
Submitting an order through titanbuilds.eu constitutes an offer by the customer to purchase the products listed in the order.
Receipt of an automated order confirmation does not necessarily mean that Titan Builds has completed all payment, fraud, availability or configuration checks.
Titan Builds may reject an order before final acceptance where there is a legitimate reason, including an obvious pricing error, failed payment, suspected fraud, a technically impossible configuration, unavailable stock, legal restrictions or an inability to fulfil the order.
Where payment has already been received for an order that Titan Builds does not accept, the applicable amount will be refunded.
Once the order has been accepted, Titan Builds will fulfil it in accordance with the agreed specifications and these Terms.
6. 24-Hour Processing Period
For complete PCs and configurator orders, Titan Builds may use an initial 24-hour processing period before components are permanently allocated or specially ordered and before assembly normally begins.
Customers are requested to communicate changes or cancellations as soon as possible during this period.
After this period, Titan Builds may begin reserving and procuring components, assembly, configuration and testing.
This 24-hour period is an operational procedure and does not limit any statutory right of withdrawal available to the consumer.
7. Prices
Prices offered to consumers are shown including VAT where legally required.
Any additional shipping charges or other unavoidable costs will be clearly displayed before the order is completed.
The price accepted during checkout is the price applicable to that order unless Titan Builds and the customer subsequently expressly agree to a modification.
Titan Builds may change prices for future orders at any time.
A price change after an order has been accepted does not alter the agreed price of that existing order.
Where a price displayed on the website is clearly incorrect and a reasonable customer should have understood that it was an error, Titan Builds may contact the customer to correct the error or cancel the order to the extent permitted by law.
8. Payment
Available payment methods are displayed during checkout.
Payment must be successfully authorised or completed before Titan Builds is required to dispatch the order, unless expressly agreed otherwise.
The customer is responsible for providing accurate billing and payment information.
Titan Builds may carry out reasonable fraud-prevention and payment-verification checks before production or dispatch begins.
9. Genuinely Bespoke and Personalised Orders
Some orders may be genuinely manufactured according to the customer's individual specifications or clearly personalised.
Examples include specially sourced off-catalogue components, custom fabrication, engraving, personalised paintwork, custom-made panels or an individually designed custom water-cooling system.
Where Titan Builds considers that an order falls within the statutory exception for genuinely personalised or made-to-specification goods, this will be clearly communicated to the customer before the agreement is concluded.
A normal configurator order will not be treated as excluded from the statutory right of withdrawal solely because the customer selected the components.
For genuinely personalised orders, Titan Builds may voluntarily allow cancellation during the first 24 hours, provided irreversible custom work or special procurement has not already begun.
10. Availability and Procurement
Some products or components may only be sourced after an order has been placed.
Displayed availability is based on information reasonably available at the time and may change due to supplier stock movements or other circumstances outside our immediate control.
Where an agreed component becomes unavailable before assembly and a material change is required, Titan Builds will contact the customer.
Titan Builds may propose an equivalent or better alternative, wait until the original product becomes available or offer another appropriate solution.
A materially different component will not be used without the customer's consent.
Where the order cannot reasonably be fulfilled, Titan Builds may cancel the affected order and refund the amount paid.
11. Assembly, Configuration and Testing
Complete Titan Builds systems are assembled and tested before dispatch.
Testing may include hardware inspection, system stability testing, temperature monitoring, firmware configuration, memory testing, storage testing and other checks appropriate to the system concerned.
Testing does not guarantee that electronic or mechanical components will never fail.
Where relevant, Titan Builds may update BIOS, firmware, drivers and other system software as part of preparation and testing.
BIOS, fan-control or performance settings may differ from manufacturer defaults where Titan Builds considers this appropriate for stability, temperatures, noise levels or performance.
12. Performance Information and Benchmarks
Performance figures, frame rates, benchmark results, temperatures and other performance indications shown on titanbuilds.eu are indicative unless expressly guaranteed in writing.
Actual performance may vary due to software versions, drivers, game updates, workloads, ambient temperature, background processes, component variation and system settings.
Performance information does not constitute a guarantee of an exact frame rate, benchmark score or temperature unless Titan Builds expressly states otherwise.
13. Delivery
Titan Builds ships in accordance with the current Shipping Policy published on titanbuilds.eu.
Depending on the destination, dimensions, weight and value of the order, Titan Builds may use PostNL, DHL eCommerce, DPD, UPS or another suitable professional carrier.
Estimated delivery times begin from the moment of dispatch and do not include assembly, testing or processing time unless otherwise stated.
Carrier delays, customs processing, adverse weather, peak-season congestion and other circumstances may affect delivery times.
For consumer orders, transport risk remains with Titan Builds until delivery has taken place in accordance with applicable consumer law, unless the consumer independently appoints a carrier that was not offered by Titan Builds and the law provides otherwise.
14. PCs Ordered with Additional Components
Where a complete Titan Builds PC or Custom Build is ordered together with additional components, Titan Builds may treat the order as one PC shipment for shipping-price purposes.
Where checkout has classified the order as a complete-PC shipment, no separate component shipping charge will be added.
Titan Builds may divide the order into multiple physical parcels where reasonably necessary for safe transport without imposing additional shipping charges after checkout solely because the shipment was divided.
15. Personal Delivery
Where personal delivery by Titan Builds is available during checkout, Titan Builds may deliver the order directly rather than using a parcel carrier.
Titan Builds will contact the customer where necessary to arrange delivery.
Availability depends on the delivery address, scheduling and operational capacity.
16. Inspection Upon Delivery and Transport Damage
Customers are requested to inspect the shipment and packaging as soon as reasonably possible after delivery.
Where visible transport damage is discovered, customers are requested to contact Titan Builds as soon as possible via support@titanbuilds.eu and, where possible, provide photographs of the packaging and damage.
Prompt reporting helps Titan Builds submit a claim to the carrier.
Failure to report damage within a requested period does not automatically result in the loss of mandatory consumer rights.
17. Right of Withdrawal and Returns
Consumer cancellation, return and withdrawal rights are governed by applicable law and the Titan Builds Returns, Withdrawal and Warranty Policy.
Where the statutory right of withdrawal applies, the customer may exercise that right using the online withdrawal facility available on titanbuilds.eu or by making another unambiguous statement, including by email to support@titanbuilds.eu.
The costs and responsibilities relating to return shipping, packaging, missing accessories and diminished value are described in the Returns, Withdrawal and Warranty Policy.
18. Statutory Conformity and Warranty
Products sold to consumers must comply with the agreement and applicable statutory conformity requirements.
Titan Builds remains responsible as the seller for mandatory statutory warranty rights.
Where a product is defective or does not provide what the consumer could reasonably expect, Titan Builds will provide the remedy required under applicable law.
Depending on the applicable legal requirements, this may include repair, replacement, price reduction or termination of the agreement and a refund.
Manufacturer warranty is separate from statutory rights.
19. Manufacturer Warranties
Individual components may additionally include a commercial manufacturer warranty, commonly for periods such as two or three years depending on the manufacturer and product.
Where applicable, the duration of the manufacturer warranty may be stated in the product specifications.
Manufacturer warranty is additional to statutory consumer rights and does not replace Titan Builds' statutory obligations as the seller.
20. Customer Modifications and Upgrades
Customers may open or upgrade their PC.
Opening a system, replacing a component or carrying out an upgrade does not automatically result in the loss of all statutory warranty rights.
Titan Builds is not responsible for damage demonstrably caused by improper installation, misuse, physical damage, unsuitable overclocking settings, unauthorised electrical modifications, customer-caused liquid damage or another customer-caused event.
Where a modification causes damage to one component, this does not automatically affect rights relating to a separate, unrelated defect.
Where an issue is not covered by statutory or commercial warranty, Titan Builds may, where possible, offer paid diagnostic or repair services.
21. Software, Operating Systems and Licences
Where an operating system, software licence or digital product is expressly included in the product description or order confirmation, Titan Builds will supply it as agreed.
Third-party software remains subject to the licence terms of the relevant software provider.
Titan Builds is not responsible for issues caused solely by software, drivers, modifications, malware or third-party applications installed by the customer after delivery, unless the underlying issue results from a defect for which Titan Builds is legally responsible.
The customer is responsible for maintaining appropriate backups of personal files.
When a system is returned for repair, testing or warranty service, it may be necessary to reinstall, reset or replace storage devices. Customers are therefore advised to back up important data before sending a system for service.
22. Customer-Provided Information
The customer is responsible for ensuring that delivery addresses, contact details and other information provided when ordering are accurate.
Where the customer discovers an error, Titan Builds should be notified as soon as possible.
Titan Builds is not responsible for additional loss or delay caused solely by materially incorrect information supplied by the customer that Titan Builds could not reasonably have detected.
23. Retention of Title
To the extent permitted by applicable law, products remain the property of Titan Builds until all amounts due for those products have been paid in full.
This does not affect statutory rules relating to the transfer of risk to consumers.
24. Website Availability and Errors
Titan Builds aims to keep titanbuilds.eu accurate and available but cannot guarantee that the website will always operate without interruptions or technical errors.
Parts of the website may be temporarily unavailable for maintenance, security updates or technical work.
Discovered errors will be corrected where reasonably possible.
Nothing in this section gives Titan Builds the right to alter an already concluded consumer agreement contrary to applicable law.
25. Intellectual Property
Unless otherwise stated, the Titan Builds name, branding, website design, written content, original graphics, configurator logic and other original materials on titanbuilds.eu are owned by or licensed to Titan Builds.
Customers may use the website for normal personal or business purchasing purposes.
Content may not be commercially redistributed, copied or presented as the customer's own material without permission, except where applicable law permits such use.
Product names, trademarks and images belonging to manufacturers remain the property of their respective rights holders.
26. Acceptable Website Use
Users must not intentionally interfere with the operation or security of titanbuilds.eu.
This includes unauthorised access, introducing malicious software, abusing website functionality, deliberately circumventing technical restrictions or using automated systems in a manner that materially disrupts the service.
Titan Builds may take reasonable technical measures to protect the website, customers and systems from abuse and security risks.
27. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these Terms do not limit mandatory consumer rights or liability that legally cannot be excluded.
Titan Builds is not responsible for damage caused solely by misuse, customer-caused damage, unauthorised modifications, failure to follow reasonable instructions or external circumstances for which Titan Builds is not legally responsible.
To the extent permitted by law, Titan Builds is not liable for indirect business losses suffered by a consumer, such as business losses arising from a PC purchased primarily for private use.
Separate limitations of liability may be agreed for genuine business-to-business agreements.
28. Circumstances Outside Reasonable Control
To the extent permitted by law, Titan Builds is not responsible for delays caused by circumstances reasonably outside our control.
These may include major carrier disruptions, natural disasters, extreme weather, widespread infrastructure outages, government measures, significant supplier disruptions, strikes or comparable circumstances.
Titan Builds will take reasonable measures to reduce the effects of such circumstances and will continue to respect mandatory customer rights.
29. Complaints
Questions and complaints may be sent to:
For general business or sales enquiries, customers may contact:
Titan Builds aims to acknowledge and handle complaints within a reasonable period.
Customers are requested to provide their order number and sufficient information to allow the issue to be investigated efficiently.
This complaints procedure does not limit any statutory rights or available judicial or dispute-resolution procedures.
30. Business Orders
Where a customer genuinely acts in the course of a business or profession, statutory rules specifically protecting consumers may not apply.
For significant workstation, enterprise, professional or quote-only orders, Titan Builds and the business customer may agree additional written conditions concerning specifications, payment, delivery, acceptance, support, warranty and liability.
Such separately agreed B2B conditions take precedence where expressly stated.
31. Governing Law
These Terms and agreements with Titan Builds are governed by Dutch law.
Where a consumer resides in another EU or EEA country, this choice of law does not deprive the consumer of mandatory protections to which they would otherwise be entitled under the law that would apply in the absence of this choice.
Disputes will be submitted to a court having jurisdiction under applicable law.
This provision does not restrict any mandatory right of a consumer to bring proceedings before another competent court where applicable consumer law provides such a right.
32. Changes to these Terms
Titan Builds may amend these Terms for future agreements due to changes in legislation, business operations, services or website functionality.
In principle, the version applicable to an order is the version that was available at the time the order was placed.
Changes to these Terms do not remove existing rights or retrospectively alter an already concluded agreement without a valid legal basis.
33. Severability
Where any provision of these Terms is found to be invalid, unenforceable or contrary to mandatory law, that provision will apply only to the extent legally permitted.
The remaining provisions will continue to apply insofar as they can reasonably operate independently.
34. Contact
For general enquiries:
For customer service, orders, returns, warranty and complaints:
Titan Builds
Ko van Dijkhof 12
1031 JH Amsterdam
The Netherlands
Website: titanbuilds.eu
Telephone: +31 20 550 0043
Chamber of Commerce (KvK) number: 90621808
VAT number: NL004831382B19