Shipping policy

Shipping Policy

Titan Builds
Website: titanbuilds.eu
Email: info@titanbuilds.eu

Shipping carriers

Titan Builds ships from the Netherlands using established parcel carriers. Depending on the destination, parcel size, weight and order value, we may use PostNL, DHL eCommerce, DPD or UPS.

The carrier used for an individual order is selected based on which service is most suitable for the shipment at the time of dispatch. The carrier used may therefore differ from the carrier whose published tariff was used as a benchmark when setting our checkout shipping rate.

Complete PCs and other high-value shipments are sent with tracking and an insured or appropriately increased-liability service where available. Larger or heavier systems may be sent using UPS or another suitable business or freight service when standard parcel-network limits are not appropriate.

Shipping rates

Our checkout shipping rates are flat customer rates. They are based on current carrier tariffs, including published 2026 rates from PostNL, DPD, DHL eCommerce and UPS, together with the costs associated with:

• suitable protective packaging;

• tracking;

• insurance or increased carrier liability where applicable;

• handling and preparation for transport.

The checkout price is therefore not necessarily the exact amount charged to Titan Builds by the carrier. Titan Builds may absorb or subsidize part of the actual shipping cost.

Destination	Complete PC	Standalone components	Estimated carrier transit after dispatch
Netherlands	€24.95	€18.95	1–2 business days
Belgium, Germany, Austria	€54.95	€29.95	2–4 business days
Denmark, Sweden, Finland	€64.95	€34.95	3–7 business days
United Kingdom	€69.95	€39.95	4–8 business days
Norway, Switzerland	€74.95	€44.95	4–8 business days

Delivery estimates begin when the order has been dispatched. Assembly, configuration, testing and order-processing time are separate from the carrier transit time.

Delivery to remote areas, during peak periods or through customs may take longer.

PCs ordered together with additional components

If a complete Titan Builds PC or Custom Build is ordered together with additional PC components, the order is treated as one PC shipment for shipping purposes.

A separate component shipping charge is not added.

Where safe transport requires Titan Builds to divide the order over multiple parcels, we may do so without adding another shipping charge after checkout.

Local personal delivery

Where personal delivery by Titan Builds is available at checkout, the order is delivered directly by Titan Builds rather than by a parcel carrier.

We will contact the customer to arrange a suitable delivery time. Availability depends on the delivery address and operational capacity.

Packaging and insurance

Complete systems are prepared for transport using suitable protective packaging.

Titan Builds selects the carrier and level of insurance or liability cover based on:

• the value of the system;

• package dimensions;

• package weight;

• destination;

• the services available from the carrier.

PostNL insured shipping may be used where a system falls within PostNL's relevant size and weight limits.

DPD and DHL eCommerce may be used for smaller systems and component shipments where their services are more appropriate.

UPS may be used for larger or heavier systems because its parcel network supports substantially larger and heavier parcels than many standard consumer parcel services.

Very high-value systems, Titan Heavy workstations or other quote-only configurations may require a bespoke shipping and insurance arrangement agreed with the customer before dispatch.

Tracking

Where tracking is provided by the carrier, tracking details will be sent after the order has been dispatched.

United Kingdom, Norway and Switzerland

Shipments to the United Kingdom, Norway and Switzerland may require customs processing.

Import VAT, customs duties, brokerage fees or other import charges may apply depending on the destination and the way taxes and duties are handled at checkout.

Any charges that are not explicitly shown as included during checkout remain the responsibility of the recipient.

Damage during transport

Please inspect the package and system as soon as reasonably possible after delivery.

If your order arrives damaged, contact Titan Builds as soon as possible, preferably within 48 hours, at info@titanbuilds.eu.

Please include:

• your order number;

• photographs of the outer packaging;

• photographs of any visible damage;

• photographs of the internal packaging where relevant.

This allows us to begin a carrier damage claim as quickly as possible.

The request to report transport damage promptly does not limit any statutory consumer rights.

Carrier and rate changes

Carrier tariffs, fuel surcharges, oversized-parcel charges, remote-area charges and service availability may change.

The shipping amount displayed and accepted at checkout is the amount the customer is charged for that order unless a different bespoke shipping arrangement is agreed before dispatch.