Returns, Withdrawal and Warranty Policy

Titan Builds
Website: https://titanbuilds.eu
Email: support@titanbuilds.eu
Postal and return address: Ko van Dijkhof 12, 1031 JH Amsterdam, Netherlands
Last updated: 1 November 2026

Introduction

This policy applies to purchases made directly from Titan Builds, including individual computer components, preconfigured PCs and computers assembled using our standard configurator.

It explains order cancellations, statutory withdrawal rights, return shipping, refunds, statutory conformity rights and manufacturer warranties.

Titan Builds is established in the Netherlands. Mandatory consumer protection rules applicable to a customer's purchase, including those of another EU country where applicable, take precedence over any conflicting provision of this policy.

1. Cancellation within 24 hours after ordering

We encourage customers to contact us as soon as possible if they wish to cancel or change an order.

During the first 24 hours after ordering, we will make reasonable efforts to accommodate requested changes or cancellations before components are ordered, reserved or assembled.

After this period, procurement, assembly, configuration or testing may already have started. Changes are subject to feasibility and agreement on any price difference.

This voluntary assistance does not restrict statutory withdrawal rights. Where those rights apply, customers may withdraw before delivery, even after assembly or procurement has started.

No automatic cancellation, assembly or restocking fee is charged for a valid statutory withdrawal.

2. Statutory right of withdrawal

Consumers purchasing online generally have the right to withdraw from the agreement within 14 days without giving a reason.

For goods, this period expires 14 days after the customer, or a designated third party other than the carrier, receives the product. Where goods forming one order are delivered separately, the period generally runs from receipt of the last item.

Customers may also exercise this right before delivery.

To meet the withdrawal deadline, customers must send an unambiguous withdrawal notification before the applicable period expires.

After withdrawal, customers must return the goods without undue delay and no later than 14 days after notifying Titan Builds, unless we have agreed to collect them.

Any legally required extension of the withdrawal period remains applicable.

3. Configurator PCs

Titan Builds assembles PCs using commercially available components selected through our configurator or from our standard product range.

Customers may select processors, graphics cards, memory, storage, cooling, cases, power supplies and other compatible hardware.

Selecting individual components, having a computer assembled or having it tested does not automatically exclude the product from statutory withdrawal rights.

The statutory withdrawal right therefore generally applies to preconfigured PCs, standard configurator PCs and individual components purchased by consumers online.

The customer remains responsible for handling the goods in accordance with Section 9.

4. Special-order components and personalised products

Titan Builds currently sells computer components and assembles PCs using commercially available hardware.

We do not currently offer individual engraving, custom painting or bespoke component manufacturing.

Components ordered specially for a customer, components not normally held in stock and systems that are difficult to resell are not automatically excluded from statutory withdrawal rights.

The legal exception for genuinely personalised or individually manufactured goods will only be considered if Titan Builds introduces qualifying services in the future. Any such exception will be assessed under applicable law and clearly disclosed before purchase.

Ordinary PC assembly and component selection alone do not qualify for this exclusion.

5. How to exercise the right of withdrawal

Customers may withdraw without giving a reason by making an unambiguous declaration through:

• The online withdrawal function on titanbuilds.eu: [INSERT FUNCTION URL BEFORE PUBLICATION]

• Email: support@titanbuilds.eu

• Post: Titan Builds, Ko van Dijkhof 12, 1031 JH Amsterdam, Netherlands.

• The Model Withdrawal Form included below.

We recommend including the order number and the products concerned to help identify the purchase.

When the online withdrawal function is used, Titan Builds will promptly confirm receipt of the withdrawal declaration on a durable medium, such as email.

Customers do not need an approved return request or an RMA number to exercise their statutory withdrawal right.

We recommend contacting us before shipping a complete PC so that safe return transport can be arranged. This recommendation does not restrict the customer's right to withdraw.

6. Return shipping costs and arrangements

For ordinary returns under the statutory right of withdrawal, the customer bears the direct return-shipping costs, provided this responsibility was clearly disclosed before purchase and applicable law permits it.

Complete PCs: Titan Builds offers to arrange suitable tracked, insured return transport or collection. The applicable cost and arrangement will be communicated to the customer.

Individual components: Customers may arrange their own suitable tracked return shipping or request a Titan-arranged shipping option.

Where Titan Builds provides a return label or collection service for an ordinary withdrawal, the customer will be informed of the applicable charges. Any agreed deduction of return-shipping costs from a refund will be transparent and lawful.

The customer is not required to use our optional transport service merely to exercise a valid statutory withdrawal right.

For products that cannot normally be returned by ordinary post, required return-cost estimates will be disclosed before purchase.

Transport risk is allocated according to applicable law. Under Dutch consumer law, customers generally bear the risk when arranging their own withdrawal return until delivery to Titan Builds. When Titan Builds arranges collection, the risk generally transfers when the goods are handed to our appointed carrier. Where mandatory German consumer law applies, Titan Builds bears the transport risk for withdrawal returns, even when the customer pays their direct return-shipping costs.

For valid statutory warranty claims, Titan Builds bears the necessary return transport costs and risk in accordance with applicable law.

7. Packaging of returns

Customers must take reasonable care to protect products against avoidable damage during return transport.

For complete PCs, we recommend the original box and protective materials where available, including internal supports when appropriate.

Particular care should be taken with tempered-glass panels, graphics cards, cooling equipment and other vulnerable components.

Customers should not unnecessarily dismantle the PC for return. Please request packaging guidance if needed.

Original packaging is recommended but is not automatically required for a valid statutory withdrawal.

Any responsibility for damage caused by unreasonable handling or inadequate packaging will be assessed individually under applicable law.

8. What must be returned?

For withdrawal from the full order, customers must return the relevant products with their supplied accessories.

These may include power cables, Wi-Fi antennas, mounting brackets, adapters, spare screws, case accessories and additional components included in the purchase.

Components in an assembled PC must not be exchanged, substituted or removed without appropriate justification.

Where supplied items are missing or components are substituted, Titan Builds may assess the demonstrable resulting reduction in value and make lawful deductions where permitted.

Missing accessories do not automatically invalidate statutory withdrawal rights.

Partial returns will be handled in accordance with applicable law and the relevant purchase agreement.

9. Inspection and diminished value

Customers may inspect products to establish their nature, characteristics and functioning, as they reasonably could in a physical store.

This may include checking a computer's appearance, specifications and basic functionality.

Customers may be liable for diminished value resulting from handling beyond what is necessary for these purposes.

Examples include physical damage, scratches, missing components, damage from improper installation, unnecessary modifications or other demonstrable deterioration caused by excessive handling.

Titan Builds does not automatically charge restocking fees, assembly deductions or fixed depreciation percentages for valid statutory withdrawals.

Any lawful deduction will be based on the product's actual condition, the cause of the deterioration and documented evidence of the resulting loss in value.

Customers will receive an explanation of any deduction. Diminished-value liability applies only where legally permitted, including where relevant information requirements have been satisfied.

10. Recording before dispatch

Titan Builds may document assembled PCs before dispatch as part of its quality-control and dispute-resolution processes.

Records may include photographs, videos, hardware specifications, serial numbers, test results, supplied accessories and packaging information.

Such records may be compared with inspection findings after a return or warranty claim, including where there are indications of missing or substituted components.

These records do not override mandatory consumer rights or statutory rules concerning evidence.

Any personal data will be handled in accordance with applicable privacy law and the Titan Builds Privacy Policy.

11. Refund after withdrawal

Following a valid withdrawal, Titan Builds will refund all payments that must legally be reimbursed.

For a full withdrawal, this includes the purchase price and the original delivery charges up to the cost of the least expensive standard delivery method offered.

Additional charges for a more expensive delivery method voluntarily chosen by the customer need not be reimbursed.

Where only part of an order is returned, the original delivery charges may not be refundable.

Refunds will be issued without undue delay and no later than 14 days after receiving the withdrawal notification.

Unless Titan Builds has offered to collect the goods, reimbursement may be withheld until the goods are received or the customer provides evidence of having sent them back, whichever occurs first.

Refunds will normally use the original payment method unless another method is expressly agreed without additional charges.

Any legally permitted diminished-value deduction or agreed return-shipping charge will be identified and explained.

No automatic assembly, configuration, testing or procurement deduction will be applied to a standard PC returned under a valid statutory withdrawal.

12. Defective products and statutory warranty

Products sold by Titan Builds must conform to the purchase agreement and meet the characteristics and performance customers may reasonably expect.

Where products are defective or non-conforming, customers may be entitled to repair, replacement, price reduction or termination of the agreement and reimbursement, subject to applicable legal conditions.

Statutory repairs and replacements must be provided without charge where required by law, including necessary transport and associated costs.

Titan Builds remains responsible as the seller for statutory conformity claims. Customers will not be required to pursue a manufacturer instead of Titan Builds.

Under Dutch law, statutory conformity rights do not automatically expire after two years; the expected lifetime and other relevant circumstances determine the applicable protection. Where mandatory German consumer law applies, different limitation rules may apply, including the general two-year limitation period for defect claims concerning new goods and legally required extensions.

Customers should report problems to support@titanbuilds.eu with their order number and a description of the issue.

We may request reasonable diagnostic information or inspection, while respecting statutory rules on the burden of proof.

13. Manufacturer warranty

Individual components may carry additional commercial warranties provided by their manufacturers.

The scope, duration and conditions depend on the manufacturer and the particular product.

Commercial manufacturer warranties are separate from and additional to statutory conformity rights against Titan Builds.

Expiry of a manufacturer warranty does not automatically end statutory rights.

Titan Builds will provide the applicable harmonised EU statutory warranty notice and, where legally required, the official EU GARAN label and relevant commercial warranty information.

14. Modifications, upgrades and customer-caused damage

Opening a PC, cleaning it, replacing a component or upgrading hardware does not automatically invalidate all statutory rights.

However, Titan Builds is not obliged to repair damage free of charge under statutory warranty where it is established, consistently with applicable rules of evidence, that the damage was caused by circumstances outside our legal responsibility.

Examples include improper installation, customer-caused physical damage, incorrect electrical connections, incompatible hardware, liquid damage, or excessive voltage or thermal stress demonstrably caused by improper modifications.

An upgrade affecting one component does not remove statutory rights concerning unrelated defects.

Where a problem is not covered by statutory rights or a commercial warranty, Titan Builds may offer a paid diagnosis or repair with the customer's prior agreement.

Customers are encouraged to back up their data before sending systems for repair and to remove sensitive information where reasonably possible.

15. Transport damage on delivery

Titan Builds bears the transport risk for delivery to consumers until the goods are delivered in accordance with applicable law.

Different rules may apply if the customer independently appoints a carrier not offered by Titan Builds.

If an order arrives damaged, customers are requested to contact us promptly at support@titanbuilds.eu and, where possible, provide photographs of the product, outer packaging and any visible damage.

Customers should not power on a computer showing signs of serious physical or electrical damage.

Prompt reporting helps us investigate transport incidents but does not impose an additional deadline that removes statutory consumer rights.

16. Business customers

The statutory consumer withdrawal right generally applies to natural persons purchasing outside their business or professional activities.

Genuine business-to-business purchases may be subject to separately agreed return, cancellation and warranty terms.

Business purchases do not automatically qualify for the statutory consumer 14-day withdrawal right.

Any agreed business terms remain subject to applicable mandatory law. Whether a purchaser acts as a consumer depends on the actual purpose and circumstances of the transaction.

17. Statutory rights and final provisions

Titan Builds may update this policy to reflect legal requirements or changes in business operations.

Changes do not retrospectively remove rights acquired under existing agreements.

Nothing in this policy excludes or restricts mandatory consumer rights. Where mandatory consumer protection law conflicts with a provision, that law prevails.

Contact

Titan Builds
Ko van Dijkhof 12
1031 JH Amsterdam
Netherlands

Email: support@titanbuilds.eu
Website: https://titanbuilds.eu