Privacy policy

Privacy Policy

Titan Builds
Ko van Dijkhof 12
1031 JH Amsterdam
The Netherlands

Website: titanbuilds.eu
General enquiries: info@titanbuilds.eu
Customer service and privacy requests: support@titanbuilds.eu
Telephone: +31 20 550 0043
Chamber of Commerce (KvK): 90621808
VAT number: NL004831382B19

Last updated: 29 September 2026

1. Introduction

Titan Builds respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR), the Dutch GDPR Implementation Act and other applicable privacy and electronic communications laws.

This Privacy Policy explains what personal data we collect, why we process it, how long we keep it, with whom it may be shared and what rights you have.

For most processing relating to purchases from titanbuilds.eu, Titan Builds is the data controller.

2. Personal data we may collect

Depending on how you interact with Titan Builds, we may process:

Identity and contact information

  • name;

  • billing address;

  • delivery address;

  • email address;

  • telephone number;

  • company name where applicable;

  • VAT or business information where relevant.

Order and transaction information

  • products and configurations ordered;

  • PC configurator selections;

  • order number;

  • order value;

  • discounts;

  • shipping method;

  • delivery status;

  • invoices;

  • payment status;

  • refund and return information.

Payment information

Payments may be processed by Shopify and/or external payment service providers.

Where payment information is processed directly by a payment provider, Titan Builds may receive information such as the payment status, payment method and transaction reference rather than complete card or banking credentials.

Customer service information

We may process communications concerning:

  • product questions;

  • orders;

  • changes or cancellations;

  • deliveries;

  • returns and withdrawals;

  • warranty claims;

  • repairs;

  • complaints;

  • other support requests.

This may include emails, submitted forms, photographs, videos and other information you voluntarily provide.

System and warranty records

For complete PCs, Titan Builds may record information before dispatch for quality control, warranty, return and fraud-prevention purposes.

This may include:

  • system configuration;

  • component serial numbers;

  • photographs or video of the PC;

  • photographs or video of packaging;

  • test results;

  • benchmark or stability-test results;

  • BIOS or firmware information;

  • accessories supplied;

  • records of repairs or warranty work.

These records may be linked to the relevant order.

Website and technical information

When you use titanbuilds.eu, we or our service providers may process technical information such as:

  • IP address;

  • browser and device information;

  • operating system;

  • pages viewed;

  • timestamps;

  • referring page or website;

  • shopping-cart activity;

  • cookie identifiers;

  • security and fraud-prevention signals.

The exact information depends on the technologies and privacy choices in use.

3. Why we process personal data

We may process personal data for the following purposes.

Processing and fulfilling orders

We use your data to:

  • process orders;

  • take payment;

  • verify configurations;

  • assemble and test systems;

  • provide order confirmations and invoices;

  • arrange shipping or personal delivery;

  • provide tracking;

  • manage returns and refunds.

The primary legal basis is performance of a contract or taking steps at your request before entering into a contract.

Customer service, warranty and repairs

We use relevant information to:

  • answer questions;

  • provide technical support;

  • investigate defects;

  • process warranty claims;

  • arrange repairs or replacements;

  • manage returns and complaints.

The legal basis may be performance of the contract, compliance with legal obligations and our legitimate interest in providing customer service and keeping accurate records.

Legal and accounting obligations

We process and retain certain information where necessary to comply with:

  • tax legislation;

  • accounting requirements;

  • consumer law;

  • warranty and conformity obligations;

  • lawful requests from public authorities;

  • other applicable legal obligations.

Fraud prevention and security

We may use personal and transaction information to detect and prevent:

  • payment fraud;

  • account abuse;

  • fraudulent returns;

  • chargeback abuse;

  • unauthorised access;

  • malicious activity affecting titanbuilds.eu.

The legal basis is generally our legitimate interest in protecting Titan Builds, our customers and our systems.

Quality control and evidence

System photographs, serial numbers, test results and related records may be used to demonstrate:

  • which components were supplied;

  • the condition of the system before dispatch;

  • successful completion of testing;

  • what accessories were supplied;

  • differences between dispatch and return condition;

  • facts relevant to a warranty, transport or payment dispute.

We rely on our legitimate interest in quality control, preventing fraud and establishing or defending legal claims.

Marketing

Where permitted by law, we may use your contact information to send marketing about Titan Builds products or services.

Where consent is required, marketing will only be sent after you have provided valid consent.

You can unsubscribe from direct marketing at any time.

Website analytics and improvement

We may use privacy-compatible analytics to understand how titanbuilds.eu is used and to improve website functionality.

Where analytics, advertising or tracking technologies require consent, they will only be used after valid consent has been obtained.

4. Legal bases for processing

Depending on the processing activity, Titan Builds relies on one or more of the following legal bases:

  • performance of a contract;

  • steps taken before entering into a contract;

  • compliance with a legal obligation;

  • legitimate interests, where those interests are not overridden by your rights;

  • consent, where required.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Shopify

Titanbuilds.eu is operated using Shopify.

Shopify provides ecommerce infrastructure including services relating to the storefront, checkout, orders, customer information, security and other store functionality.

Depending on the service involved, Shopify may process personal data on behalf of Titan Builds and may also process certain data for its own purposes under its own terms and privacy documentation.

Shopify and its service providers may process personal data in countries outside the Netherlands or European Economic Area where appropriate safeguards are used in accordance with applicable data protection law.

6. Other parties with whom data may be shared

We only share personal data where reasonably necessary.

Recipients may include:

Payment providers

To process payments, refunds and fraud checks.

Shipping and delivery providers

For example, depending on the shipment:

  • PostNL;

  • DHL eCommerce;

  • DPD;

  • UPS;

  • another appropriate carrier.

They may receive information such as your name, delivery address, contact information and shipment details.

IT and ecommerce providers

Including Shopify and providers necessary for hosting, security, communications, backups or website operation.

Email and communication providers

Where necessary to send order confirmations, support communications or other legitimate messages.

Professional advisers and service providers

For example accountants, tax advisers, legal advisers, insurers or technical service providers where necessary.

Public authorities

We may disclose information where legally required, for example to tax authorities, courts, law-enforcement bodies or regulatory authorities.

We do not sell customer personal data.

7. International data transfers

Some service providers may process personal data outside the European Economic Area.

Where GDPR rules apply to an international transfer, we take or rely on appropriate safeguards as required by law, such as:

  • an adequacy decision;

  • Standard Contractual Clauses;

  • another legally recognised transfer mechanism.

8. How long we retain personal data

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a longer retention period is required or justified by law.

Typical retention principles include:

Financial and accounting information

Invoices and core accounting records are generally retained for 7 years in accordance with Dutch tax requirements.

Where transactions fall under applicable EU One Stop Shop or Import One Stop Shop record-keeping requirements, relevant information may need to be retained for 10 years.

Order information

Order information may be retained for the period necessary to:

  • perform the contract;

  • provide support;

  • comply with warranty and conformity obligations;

  • handle returns;

  • defend or establish legal claims;

  • comply with tax and accounting rules.

Warranty, system and quality-control records

System photographs, serial numbers, test records and warranty information may be retained for as long as reasonably necessary for warranty, conformity, fraud prevention, dispute resolution and legal-claim purposes.

Customer service communications

Support and complaint records are retained for as long as reasonably necessary to resolve the matter and protect the legal interests of the customer and Titan Builds.

Marketing information

Marketing information is retained until you withdraw consent, unsubscribe or the information is no longer reasonably necessary, subject to any limited suppression record necessary to respect an opt-out.

Cookies and technical information

Retention varies depending on the specific cookie, log or technology.

More information may be provided through the cookie settings or cookie notice on titanbuilds.eu.

9. Cookies and similar technologies

Titanbuilds.eu may use cookies and similar technologies.

Essential cookies

These are necessary for functions such as:

  • shopping carts;

  • checkout;

  • security;

  • language or preference settings;

  • basic website operation.

Consent is not required for cookies that are strictly necessary for the website to function, although visitors are informed about their use.

Analytics cookies

Privacy-friendly or limited analytics may be used where legally permitted.

Where consent is legally required, analytics cookies will not be activated before consent.

Advertising and tracking cookies

Cookies or technologies used for advertising, cross-site tracking or profiling will only be used where the required consent has been obtained.

Where consent is used, you can withdraw or change your preference through the available cookie controls.

Refusing non-essential cookies should not prevent you from using the basic functionality of the store.

10. Data security

Titan Builds takes reasonable technical and organisational measures to protect personal data against:

  • unauthorised access;

  • loss;

  • misuse;

  • alteration;

  • disclosure;

  • destruction.

However, no internet or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their own account credentials and devices where applicable.

11. Your privacy rights

Subject to the conditions of applicable law, you may have the right to:

  • obtain information about how your data is used;

  • request access to your personal data;

  • correct inaccurate or incomplete data;

  • request deletion of personal data;

  • request restriction of processing;

  • object to certain processing;

  • receive certain data in a portable format;

  • withdraw consent;

  • object to direct marketing.

Some rights are not absolute.

For example, we may be required to keep invoice information even when you request deletion because of tax or accounting obligations.

12. Exercising your rights

To exercise a privacy right, contact:

support@titanbuilds.eu

You may also contact us at:

info@titanbuilds.eu

Please clearly describe your request.

We may request reasonable information to verify your identity before disclosing or deleting personal data.

We will respond within the period required by applicable law, normally within one month. Where permitted, this period may be extended for particularly complex requests.

13. Automated processing and fraud detection

Our ecommerce, payment or security providers may use automated systems to identify suspicious activity or fraud indicators.

Such systems may flag an order for additional review.

Titan Builds does not intend to make decisions producing legal or similarly significant effects for customers solely on the basis of automated profiling unless this is permitted under applicable law.

14. Complaints

If you believe Titan Builds has processed your personal data unlawfully, please contact us first so that we can investigate the matter.

You also have the right to lodge a complaint with the Dutch supervisory authority:

Autoriteit Persoonsgegevens

You may also have the right to contact the competent data protection authority in the EU or EEA country where you live, work or believe an infringement occurred.

15. Third-party websites

Titanbuilds.eu may contain links to third-party websites.

Titan Builds is not responsible for the privacy practices of independent third-party websites. You should review their privacy policies before providing personal data.

16. Children

Titan Builds does not intentionally target its services at young children.

Where a person does not have the legal capacity to enter into a purchase agreement independently, involvement or consent of a parent or legal representative may be required.

17. Changes to this Privacy Policy

Titan Builds may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on titanbuilds.eu with an updated revision date.

Material changes will be communicated where legally required.

18. Contact

For privacy requests, customer service, orders and complaints:

support@titanbuilds.eu

For general enquiries:

info@titanbuilds.eu

Titan Builds
Ko van Dijkhof 12
1031 JH Amsterdam
The Netherlands

Website: titanbuilds.eu
Telephone: +31 20 550 0043
KvK: 90621808
VAT: NL004831382B19